At junket, entertainment and player well-being go hand in hand. We want every Filipino player to enjoy the thrill of sports betting and casino-style games without it ever becoming a problem. This page outlines the tools, resources, and support options available to help you stay in control of your gaming activity at all times.
If you or someone you know needs support right now, scroll down to our self-help tools or visit our FAQ page for quick answers.
We have built practical, easy-to-use tools directly into your account so that managing your gaming habits is always just a few taps away. Whether you want to set a spending cap or take a short break, these options are available to every registered player in the Philippines.
You can set a daily, weekly, or monthly deposit limit on your junket account at any time through your account settings. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This tool is ideal for players who want to keep their spending predictable and within a personal budget. Limits take effect immediately when you lower them, giving you instant control. If you want to increase a limit, a short cooling-off period applies to prevent impulsive decisions.
Losing track of time is one of the most common ways gaming sessions run longer than intended. junket lets you set a session duration reminder so you receive a notification when you have been playing for a set period. This gentle prompt helps you pause, reassess, and decide whether to continue or log out. You can configure your preferred reminder interval from 30 minutes up to several hours. It is a simple but powerful way to keep gaming a leisure activity rather than an all-day habit.
If you feel like you need a short pause from gaming, the Take a Break feature lets you temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period you will not be able to log in, place bets, or make deposits. Your account balance is kept safe and no data is lost. When the break period ends, your account is automatically reactivated so you can return on your own terms. This option is perfect when you want a breather without committing to a full self-exclusion.
Self-exclusion is a longer-term option for players who feel that gaming is having a serious negative impact on their life. You can request self-exclusion for a minimum of six months or up to five years by contacting our support team. Once activated, your account will be fully blocked and you will be removed from all marketing communications. We take self-exclusion requests very seriously and will process them promptly. If you are struggling, we encourage you to use this tool without hesitation — your well-being is more important than any bet.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Knowing the warning signs is the first step toward getting the right support. If any of the following statements feel familiar, it may be time to use one of the tools above or reach out for help.
Placing bigger bets to try to win back money you have already lost is one of the clearest indicators of problematic behaviour. It often leads to deeper financial difficulty rather than recovery.
Feeling anxious, irritable, or restless when you are not able to play, or using gaming as a way to escape stress, low mood, or personal problems, is a signal worth paying attention to.
When gaming starts to take priority over work, family time, social commitments, or basic daily needs, it has moved from entertainment into something that needs to be addressed.
Keeping your gaming habits secret from family members or loved ones, or feeling the need to lie about how much time or money you are spending, is a strong warning sign.
Borrowing money to fund gaming, using funds meant for essential expenses like rent or groceries, or experiencing persistent financial stress connected to betting activity are serious concern areas.
Repeatedly trying to cut back or stop gaming but finding yourself unable to follow through, despite genuinely wanting to, suggests that professional support might be the right next step.
You do not have to deal with gambling concerns on your own. Several organisations in the Philippines and internationally offer free, confidential support to anyone affected by problem gambling — whether you are a player yourself or a concerned family member.
The NCMH in the Philippines provides mental health support services including counselling for behavioural concerns such as gambling addiction. Their crisis hotline is available to anyone experiencing emotional distress or mental health challenges. Reaching out is a sign of strength, not weakness. Trained professionals can help you develop a plan to regain control of your habits and your finances. Contact information for the NCMH can be found through the Department of Health's official resources.
Gamblers Anonymous (GA) offers a peer-support network for individuals who recognise they have a gambling problem and want to stop. GA meetings follow a structured 12-step programme and are held in a safe, non-judgmental environment. Members share experiences and strategies that have helped them achieve and maintain recovery. Many Filipino players have found GA an invaluable source of community and accountability. Meetings are available in person and online, making participation accessible regardless of your location in the Philippines.
Our player support team is available around the clock and is trained to handle responsible gaming concerns with care and confidentiality. If you want to activate a deposit limit, request self-exclusion, or simply talk through your options, you can reach us at the support email address listed in the footer below. We will respond promptly and without judgement. Your account details and any conversations about responsible gaming are handled with full discretion. We are here to help, not to pressure you into continued play.
junket is committed to maintaining a safe and responsible gaming environment for all players in the Philippines. We comply with applicable Philippine gaming regulations, and our platform includes built-in safeguards to detect patterns of at-risk behaviour. We do not market aggressively to players who have self-excluded or set limits. We do not offer credit or allow players to fund accounts from borrowed funds. Our goal is to be a trusted entertainment platform, not one that profits from vulnerable individuals — and we take that responsibility seriously every day.
Gaming is best enjoyed as a leisure activity with clear boundaries. Use the tools on your account, check our FAQ for quick answers, or log in any time to review your limits. If you need to talk, our support team is always ready.